Effective from JUN 20 2025
At IFEO we pride ourselves on constant and undivided attention to details and the quality of our products, materials, and manufacturing processes. We always stand behind our consumers.
Here we’re pleased to share our Product Warranty Policy with you. We hope you won’t have to put it in practice as quality and durability are always at the core of our product development process and something we strive towards every day. We still however encourage you to get familiar with our policies and join our community to benefit from them in full aspects..
Thanks for your support, for believing our actions and for our partner on the journey!
Warranty duration
General Term
At IFEO we warrant our products against defects in material or workmanship for a period of 2 years from the original date of purchase of the product by the Consumer (the “Warranty Period”) even if your local laws demand a shorter period, to make sure you benefit from our 2-years warranty plan wherever you purchase.
Our Warranty policy does not cover any repair or replacement costs for any damage to your device because of the use of any of our products. We also do not express or imply warranties of any kind whatsoever with respect to the product in terms of particular purpose, design, merchantability, condition, quality, or performance of our product.
IFEO cannot be held liable for any indirect, incidental, or consequential losses arising from the use of its products. The entire liability of IFEO and its suppliers shall be strictly and unequivocally limited to the price you paid for the product.
What does our Warranty cover?
The IFEO Warranty covers all functional aspects of the Product under normal use. Only original, unaltered, and unmodified materials and workmanship are covered by the Warranty. The warranty applies only for the products obtained and purchased from IFEO agents,retailers or IFEO official website.
What our Warranty does not cover?
Our Warranty does not cover any abuse, defects resulting from inappropriate, incorrect use or the misuse of the product by you, including but not limited to:
- Misuse or mishandling of the product, such as connection to the wrong voltage, connection with other non-compatible or defective/malfunctioning devices and/or other
- Exposure to all types of excess and abnormal situations, such as excessive humidity, heat, exposure to liquids, sand or other contaminants, excessive force, and pressure and so forth.
- Consequences or exposure to forces of nature, such as (but not limited to) flooding, droughts, earthquakes and/or any other natural disasters
- Installation and application failures
- Theft and loss of the product
- Lack of maintenance and/or care
- Normal wear-and-tear
- Negligence or accidents
- Alterations of the product by you and/or by a non-authorized third party
- Non-compliance with the manual instruction provided inside the packaging or on our website, when applicable and available.
Our Warranty Policy clearly and unequivocally does not cover any other products that may be used in conjunction with IFEO products, such as smartphones, tablets, computers, headphones, accessories, and/or other devices and other personal property. IFEO and its affiliates will not be liable in any way regarding these devices.
Under which conditions does the Warranty apply?
You are eligible to pursue a claim under a few easy conditions:
- You are able to present the product in question.
- You are able to present the official receipt of the product, clearly showing the product reference, the date and place of purchase, the retailer’s name and the price of the productwithin IFEO Warranty Period.
OUR WARRANTY POLICY
Our manufacturer’s warranty is not intended to change or limit your right under the laws of the country in which you purchased IFEO product.
IFEO does not warrant and is not responsible for any other product or device made by anyone other than IFEO.
If a material or workmanship defect arises with regards to any IFEO product and a valid claim is received within the Warranty Period, we will at our discretion: (i) repair the IFEO product using new or refurbished parts; (ii) replace the IFEO product with a new or refurbished IFEO product; or (iii) refund the purchase price of the defective IFEO product. You may also have other legal rights under the applicable local consumer protection law.
We cannot guarantee that the exact style, color, or product for the claim will be in stock at the time that your warranty claim is processed. Should a dispute between you and IFEO arise on the option to choose, the final decision is at the discretion of IFEO.
For clarity’s sake, products covered either by our manufacturer’s warranty may not be replaced in case its production is suspended, or materials and parts may not be available any longer. In this situation IFEO may opt to offer a credit for the amount paid for the original products.
The products purchased at final discounted price in regard to discontinuation and/or liquidation of inventory on IFEO website or at the stores of our authorized retailers are sold “as is” and no returns, replacement or warranty will be provided.
Except for the limited warranty expressly set forth above or to the extent restricted or prohibited by applicable law, IFEO expressly disclaims any and all other warranties express or implied, including any warranty of quality, merchantability or fitness for a particular purpose and you specifically agree that IFEO shall not be liable for any special, incidental, indirect, punitive or consequential damages for breach of any warranty of any type on any IFEO product. For the avoidance of doubt, the limited warranty does not cover damage that arose from negligence, misuse, wear-and-tear, or failure to follow the product instructions (e.g., dropping the product etc.). In addition to and without limiting the generality of the foregoing disclaimers, the limited warranty does not, under any circumstances, cover the replacement or cost of any non-electronic, electronic device (including but not limited to any mobile phone devices) or personal property inside or outside of the IFEO product.
WARRANTY GOVERNING LAW
The Warranty is governed by the laws of the China Region. The Warranty shall not affect any additional rights that you may have under the laws of the jurisdiction where the Product was bought and governing the sale of consumer goods.
DEFINITIONS
Customer
The person owning the Product, hereabove referred as “you”.
IFEO
The company IFEO is a brand in Asia and Europe for consumer electronics.
Product
The IFEO product that is (i) accompanied by this warranty and (ii) that is bought directly from IFEO or from an authorized dealer (this does not apply to used or refurbished purchases).
